I never received an email confirmation for the ticket I purchased, what do I do?
First, check your SPAM folder to see if you received any emails from Eventbrite. If you don’t see it try downloading a scannable ticket directly to your mobile device through the Eventbrite application. For additional assistance, reach out to [email protected],
Can I purchase a ticket to The 9th Annual John Coltrane International Jazz and Blues Festival with cash?
Tickets can be purchased with cash from festival sponsored outlets. Tickets can also be purchased with cash onsite starting at 1:00 PM Saturday September 1 at the ticketing tent and again on Sunday September 2.
Can I enter the festival with a printed or mobile ticket?
In order to enter the festival gates, all fans must exchange their paper or mobile tickets for a festival issued wristband.
I purchased a ticket and am unable to attend the event; Can I get a refund?
Tickets are non-refundable, no exceptions!
Can I upgrade my general admission ticket to a VIP ticket?
If VIP tickets are still available we can refund your original purchase order and resell you a new ticket.
Is there special ticket pricing for large groups attending the festival?
To purchase group tickets, please reach out to [email protected].
Where can I purchase a festival ticket?
Coltrane Jazz Festival tickets can be purchased online and at our local ticket outlets until Friday, August 31. After that time, tickets can be purchased on site for an additional fee.
I purchased a VIP ticket. Will I have to wait in line with general admission patrons to pick my wristband up?
All VIP ticket holders will be able to pick up their wristbands starting at 2:00 PM when the VIP ticketing tent opens.
Will I be able to pick up my wristband before the first day of the festival?
Wristbands can only be redeemed onsite. It’s recommended to arrive at least 30 minutes prior to the first performance you’re aiming to watch.
Where can I exchange my printed ticket for a wristband?
Mobile tickets are scanned at the ticketing tent outside of the festival footprint and wristbands are redeemable at this location as well. The ticketing tent will be able to troubleshoot any ticket purchases issues. Locations and times for the ticketing tent are posted below.
Where will the ticketing tent be located?
The ticketing tent will be located right outside the festival entrance gate.
My wristband is too tight, I can’t feel my hand! What do I do?
OH NO!!! We can help fix that at the ticketing tent.
Do I have to wear my wristband on my wrist?
Yes! A wristband must be worn properly on your left wrist. To prevent any security issues, wristbands must be worn on your wrist tightly enough for it not to fall off. We will not replace lost wristbands!